Frequently Asked Questions
1. How do I place an order?
You can place an order online 24/7 via our website. Simply add your desired items to the cart and proceed to checkout.
2. Do you deliver across the UK?
Yes, we deliver anywhere in the UK using DPD, DHL, and Royal Mail for smaller items.
3. Do you offer international shipping?
Currently, we only ship within the UK.
4. What is your delivery lead time?
We aim to deliver all items within 12 working days from the order date. If there are any delays, we will notify you via email within 24 hours of placing your order.
5. Can I track my order?
Once dispatched, you will receive an email with tracking details and a delivery date from DPD, DHL, or Royal Mail.
6. What is your returns policy?
You can return items within 14 days of receipt, provided they are undamaged and in their original packaging. For more details, please visit our Returns page.
7. How do I return an item?
To return an item, please email us with your order number, and a member of our team will assist you.
8. What if I receive a faulty or damaged item?
Please check all items upon receipt. If you receive a damaged or faulty item, email us with your order number and photos of the issue, and we will arrange a replacement and collection of the damaged item.
9. Need further assistance?
If you have any other questions, feel free to email us, and we’ll be happy to help.